Delivery & Returns Policy
Refunds and Exchanges
Trianera.com wishes to offer the best possible service. That is why you would be able to return any ready-made product that has been delivered to your address by contacting administration@trianera.com. Such return will meet the following conditions: the product will be in perfect shape, the product will be packed in its original packing and delivery costs will be on your account, in accordance with current regulations.
All our products are carefully handmade so that we can offer a perfect fit for every client. In order to satisfy each of our clients, if a mistake is made, we will send a new product with the appropriate modifications as a replacement. However, Trianera.com will not refund the paid amount in any case.
Trianera.com will send a new product in the following cases:
• The chosen fabric does not match with the received garment (Note: Differences due to screen effects are not considered for replacement, fabric colour can vary between 5-10%)
• The product configuration does not match with your order.
• The size used on your product does not correspond with your order.
Because our garments are handmade, measurements may vary slightly. We do not consider slight variations in measurement for return.
Trianera.com cannot guarantee the correct measure taking by the customer. Therefore we will not accept returns on garments which measures have been incorrectly taken by the user.
Before a return is processed, the faulty garment must be returned so that our incidence team can verify the incorrect order and send out the replacement.
We will not accept any return of garments that have been manipulated or modified by the customer (i.e. silk-screen, washing, embroidery, etc).
Shipment and Delivery Time
Trianera.com guarantees start the delivery process 7 days after the payent process is complete. The carriers contracted by Trianera.com on behalf of the customers estimate delivery time to be 9-10 days. Your order should arrive between 15 and 20 days after it has been placed.
However, because shipments are made by third parties, Trianera.com will not be held responsible for possible shipment delays.
Trianera.com subcontracts carriers and, therefore once the carrier is in charge of the package, the only information we have access to appears on the carrier’s.
Trianera.com will not be held liable for events or circumstances beyond our control. Trianera.com will not take responsibility for any human/mechanical/technical errors, shipment delays, courses of nature, custom procedures* or lack of availability of the customer at the time of delivery.
All purchases made through Trianera.com include a shipment contract and when the order is in the carrier´s hands the carrier is responsible for it.
Order modifications/cancellations
Order modifications include changes in style, measurements, or fabric and adding or removing items from your order. If your order is already being tailored or sewn by our factory, modifications will not be allowed.
We cannot grant the possibility of cancelling your order once you have paid for it as FlamendoShop.es may have had costs if we have already started tailoring or sewing the garment/s corresponding to the order.
If you want to modify/cancel your order, contact us and we will inform you of your order status to determine if this is possible.
An unpaid order will be deleted from our database after 7 days.